This policy explains what information Forest Grove 24/7 Plumbing collects when you visit 247plumberforestgrove.com or call (503) 974-3329, how we use it and what choices you have. We have tried to write it in plain language, because a privacy policy nobody can read does not protect anybody.
We may change this policy from time to time. The version on this page is the current one.
The Short Version
- Our business runs on the telephone. This website has no forms, no accounts, no chat and no way to book through the site.
- Calls to our line may be recorded for quality and training purposes.
- We collect your phone number and the details of your plumbing problem when you call, so we can help you.
- Our web host keeps ordinary server logs.
- We do not sell your personal information.
Information We Collect When You Call
When you call, we may take notes on your problem, your address and your contact details. We use them to send a plumber and to check that the right safety questions were asked.
When you call, we also receive your phone number through the normal operation of the phone system, whether or not you tell us your number. During the call we note your name if you give it, the service address, a callback number, a description of the problem and any access instructions. We use these to send a plumber, to follow up on the visit and to keep a record of what was discussed.
Please do not share payment card numbers, passwords, government identification numbers or other sensitive information on a call unless a dispatcher or plumber specifically asks for it as part of a transaction. Plumbers do not need your Social Security number to fix a pipe.
Information We Collect on This Website
This site is informational. It has no contact forms, no login areas and no way to send us a message through a page. We do not ask you to create an account or submit personal details. If you find a form that appears to be ours, do not use it, and call us instead.
Like almost every website, ours is delivered by a hosting provider, and that provider keeps server logs. A log entry usually records your IP address, the date and time of the request, the page you asked for, the type of browser or device, and the page that sent you here. These logs are used to keep the site running, to find errors and to protect against abuse.
Your browser may also store small amounts of data to make pages load faster. You can clear that data or block it in your browser settings.
The site includes a map of our office address. Maps and other embedded content are loaded from outside providers, and when your browser loads them, those providers may receive your IP address and similar technical details under their own policies.
How We Use Information
We use call information to answer your questions, dispatch licensed plumbers to the right address, explain the work and the price, and follow up afterward. We use call notes to review service quality, train people who answer the line and sort out any disagreement about what was said.
We use website logs to keep the site secure, to understand which pages are used and to fix technical problems. We do not use call information for any unrelated purpose, and we do not use it to send you marketing you did not ask for.
Who Receives Information
We do not sell your personal information, and we do not rent it. We share call details with the licensed plumber sent to your address, since they need your location, contact number and a description of the problem to do the work. The plumber is expected to use that information only for your service call.
We may also share information with service providers who help run our phone system and website, under their own privacy terms, and when the law requires it, such as in response to a valid legal order. If we ever sell or transfer the business, call records could be part of that transfer, .
How Long We Keep Information
We keep call notes and logs only as long as we reasonably need them for service, quality review, legal compliance or dispute resolution. If you have a specific question about a particular call, contact us by email using the address below.
Your Choices and Oregon Contact
You can ask what information we hold about you, ask us to correct it or ask us to delete it, subject to legal and record-keeping duties. Oregon residents may have additional rights under Oregon law, and we will consider any request in good faith. Requests may need a way for us to confirm who you are, such as the phone number you called from.
For privacy questions or requests, email contact@247plumberforestgrove.com. Because email is not for service calls, do not use it for plumbing emergencies. For those, call (503) 974-3329. Our business address is 2625 Pacific Ave, Forest Grove, OR 97116.
This website is for adults and is not directed to children. If you think a child has sent us personal information, email us.
Security
We take reasonable steps to protect the information we hold. No method of storage or transmission is perfectly secure, so we cannot promise absolute protection. If you are concerned about something you said on a call, tell the dispatcher and we will tell you what we can about handling.